Support Options

One-size support does not fit all! Because your support needs are as individual as your business, our services go far beyond traditional notions of technical support. We’ll help you with particular issues, of course, quickly and efficiently. But we also want to be part of your team, to be with you at every step. Because we’re as passionate about your success as you are.

What you need, when you need it

With ZetaSafe® Support, you get the exact level of support you need whether it’s priority access to support professionals, proactive “health checks,” highly technical advice, or a certified professional who takes on the administrator role in your company.

• Want it your way? Get the support services that best fit your needs.
• End user questions? Make a highly skilled administrator part of your day-to-day team.
• Ready to expand? Get the platform expertise you need.

All customers are automatically enrolled in Basic Support, so you can use our self-help resources any time and call with questions. Calls are answered during the working week, within 2 business days. For faster service, additional resources, and unique and innovative support services, ZetaSafe® Support also offers: