Oxford, UK – February 10th, 2012 - ZetaSafe, the leader in compliance management solutions, today launched a Customer Community Portal to enhance the end-user experience and provide a premium level of self-service support to their customers.

"The objective behind our Customer Community Portal is to provide a best-in-class level of support to match our best-in-class software solution," said Dr Andrew Dobbins, CTO at Zeta. "Not only does the Portal help customers efficiently solve technical issues, but it provides them with a wealth of information to get the best out of ZetaSafe’s features and benefits."

With an interactive, e-learning environment, the Portal provides end users with volumes of information to help them get the most out of ZetaSafe. The Portal also serves as a customer self-service site where ZetaSafe users can go to locate the technical information required to answer any support questions that they may have. In addition a new support ticketing system is available for all.

The ZetaSafe Community Portal is currently divided into the following main sections:

• Learning Centre, here users can search our knowledge articles, watch video instructions and learn how to maximise their use of ZetaSafe® 
• Idea Discussion Forum, this allows users to suggest improvements to the ZetaSafe system and influence the development of future releases
• A Downloads section that features the latest documentation and release notes.
• A Support area, a self service support ticketing system to improve support issue management 

In the coming months, more sections will be added to the portal, including a community dashboard, an online support chat component and more.

“We wanted to provide a place where clients can tap into the ZetaSafe Research and Development team and global community, as well as collaborate with each other,” said Brand Director, James Fields-Davis “One reason for our exceptional retention rate, according to our clients, is that we offer outstanding service and support and this offering is yet another value-add to our clients.”